Refund policy

RETURNS AND REFUNDS POLICY

1. RIGHT OF WITHDRAWAL

Under the Italian Consumer Code you have 14 calendar days from delivery to withdraw from your purchase, without having to give any reason.

You may exercise your right of withdrawal in two equally valid ways:

  • From your personal account: open the order, press "Request return", select the items and submit the request.
    https://shopify.com/84909818193/account
  • Using the online withdrawal form available on the "Withdrawal and returns" page, pursuant to art. 54-bis of the Italian Consumer Code.

You may also communicate your withdrawal through any other explicit statement, by writing to lcs@lcsaccessories.com.

2. EXCLUSIONS

The right of withdrawal cannot be exercised on made-to-measure or clearly personalised products, pursuant to art. 59, paragraph 1, letter c) of the Italian Consumer Code. This category includes:

  • engraved jewellery
  • creations made through the Co-Creation service

The legal guarantee of conformity covering manufacturing defects always remains valid, regardless of the right of withdrawal.

3. RETURN SHIPPING COSTS

Return shipping is free of charge and is arranged by LCS through BRT. No amount is withheld from the refund.

4. CONDITION OF THE PRODUCT

To be eligible for a refund, the product must be returned:

  • intact and unworn
  • complete with its original packaging, accessories and components
  • suitably packed to prevent damage in transit

Pursuant to art. 57 of the Italian Consumer Code, the customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In such cases LCS may apply a proportionate reduction to the refund, notifying the customer with photographic documentation before proceeding.

5. RETURN PROCEDURE

5.1 Submitting the request
From your personal account or through the online withdrawal form.

5.2 LCS response
Within 24-48 working hours you will receive an email with the confirmation and the link to book the collection.
Please do not send anything before receiving this link.

5.3 Booking the collection
On the BRT portal indicated in the link, enter your details (address, email, telephone). You will receive the QR code by email. Nothing needs to be printed.

5.4 Preparing the parcel
Place the product in its original packaging and include, inside the parcel, a note with:

  • first name and surname
  • order number

Without these details LCS is unable to match the parcel to the request and refund times will be longer.

5.5 Drop-off
Within 48 hours of receiving the link, at a BRT fermopoint, showing the QR code on your phone. The label is printed and applied by the drop-off point. Home collection is not available.

5.6 Inspection and refund
When the parcel arrives, LCS carries out a quality check to verify the condition of the product, any use or damage and the presence of the original components.

If the product is compliant, LCS issues the refund within 48 hours of receiving the parcel, using the same payment method as the order. Crediting times depend on the customer's bank and are normally 3-10 working days.

The timeframes indicated in points 5.2 and 5.6 are LCS service commitments, shorter than the legal deadlines set out in arts. 56 and 57 of the Italian Consumer Code.

6. FAULTY PRODUCTS

In the event of a lack of conformity, the legal guarantee applies, regardless of the right of withdrawal and of the conditions set out in point 4. Write to lcs@lcsaccessories.com attaching photographs: we will handle the case without applying the ordinary return procedure.

7. CONTACT

lcs@lcsaccessories.com
351 42 88 557

LCS Srl — Via Ferrovia 12, Cercola (NA), 80040, Italy