Your privacy choices

As described in our Privacy Policy, we collect your personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you advertisements on other websites that are more relevant to your interests and for other reasons outlined in our Privacy Policy.

Sharing personal information for targeted advertising based on your interaction on different websites may be considered a “sale”, “sharing” or “targeted advertising” under certain United States privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this right to opt out, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of activities that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser used to visit our website.

Withdrawal and returns

You have 14 days from delivery to withdraw, without giving a reason. Return shipping is free and we arrange it.

Personalised products - engraved jewellery, made-to-measure pieces, CO-CREATION designs - are excluded from the right of withdrawal under art. 59, para. 1, let. c) of the Italian Consumer Code. The legal warranty on manufacturing defects still applies.

From your account

This is the fastest way: open the order, pick the items and send the request in a minute. No password needed: sign in with the same email as the order and you get a code.

  1. Sign in with the order email
  2. Open the order and press Request return
  3. Choose the items and the reason, then send
Go to your account

Or use the withdrawal form

If you ordered as a guest, changed your email address or received the jewellery as a gift, use this form: it has the same legal value.

What happens next

1
We confirm we received itBy email, within 24 working hours.
2
We send you the BRT linkWithin 24-48 working hours. Do not ship anything before then.
3
You book the collectionTwo minutes on the BRT form: address, email, phone. You receive the QR code by email.
4
You prepare the parcelThe jewellery in its original box, and inside a handwritten note with your first name, surname and order number. Without it we cannot match the parcel to your return.
5
You drop it off within 48 hoursTake the parcel to a BRT fermopoint and show the QR from your phone: the shop prints the label. Over 10,000 points in Italy. Home collection is not available.
6
We refund you within 48 hoursFrom when the parcel reaches us. Your bank then takes 3-10 working days to credit it.
Return shipping is free. We arrange it.