Shipping policy
Delivery Times & Costs
General Estimate
Standard shipping is estimated within 10 business days. This estimate may vary depending on the carrier’s performance.
Delivery Time Variations
Delivery times may vary depending on the destination and the selected shipping method. In addition, the chosen payment method may affect the order processing time.
Shipping Costs
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Italy: Shipping within Italy has a fixed cost of €5.90.
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Europe & International: Shipping costs for Europe and international destinations vary.
Shipping Time Disclaimer
The shipping times provided are estimates and may vary due to external factors such as logistical issues or adverse weather conditions. Therefore, we cannot guarantee exact delivery times.
Shipping Conditions & Insurance
Liability
Our company is not responsible for any damage or loss of goods during transit.
Insurance
We strongly recommend choosing an insured shipping option. This covers potential damage or loss during transit, providing greater security. Additional costs and insurance conditions vary based on the order value and shipping destination. For further details, please contact our customer service.
Tracking Policy
Once the order has been shipped, a tracking link will be sent via email. If you do not receive the tracking link within 48 hours from the order completion email, please contact our customer support for assistance.
Customer Support
For any questions or assistance, our customer service team is available. You can contact us via:
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Online contact form
We respond to all inquiries within 24 hours, excluding public holidays.
